New Installations

All material is guaranteed to be as specified on the proposal. All work is to be completed in a workmanlike manner according to standard industry practices. Any alteration or deviation from specifications detailed in the proposal, involving extra costs, will be executed only upon written orders, and will become an extra charge over and above the estimate.

All agreements are contingent upon strikes, accidents, or delays beyond our control. Residential homeowners are required to carry homeowners insurance. Commercial business owners are required to carry property insurance. Our workers are fully covered by workers’ compensation insurance.

Return Policy

Installed Products
We cannot accept returns on any product or related material used during an installation at a home or business. Once a product has been installed, it is no longer considered a new, resellable product. All sales are final on installed goods.

Over-the-Counter Sales – New Products
Any product purchased and picked up at our office can be returned within 30 days and will be refunded 100% of the original purchase price, provided that it is returned in the original, unopened packaging and is not damaged. Refunds will be given only to the original purchaser. A refund will be paid out according to the original payment type (if a credit card was used, the original credit card must be submitted to us for refund credit). There is no restocking fee on any item returned within 30 days, unless otherwise noted on the original payment receipt.

Over-the-Counter Sales – Used Products
All sales on used products are final. No returns or refunds will be honored unless otherwise noted on the original payment receipt.

Service Department Clarification

SERVICE and/or WARRANTY costs are not covered under any of our Maintenance Agreements.

A description is provided:

Maintenance

Parts, labor, and travel expenses for work performed on a scheduled preventative basis to inspect and maintain the operation of a generator system.

Service

Any parts, labor, or travel expenses that are required at the time of a scheduled MAINTENANCE or otherwise, but are not part of the Preventative Maintenance Program Description will be considered SERVICE and will be brought to the attention of the customer if they are available for consultation. If the customer is unavailable to be informed of additional expenses, GenX will perform the additional necessary SERVICE, provided that it does not exceed $250 for the additional SERVICE work. Any SERVICE required over that amount must be approved by the customer before the work will be done. Such non-preventative and/or non-scheduled SERVICE will be subject to GenX current rates for parts and labor.

Warranty

Parts, labor, and travel expenses for work performed which is covered by the manufacturer for a defined period of time as described in the manufacturer’s warranty description.

Note: Any cost for labor, parts or travel expenses that are not covered under the manufacturer’s WARRANTY and that are not covered under the MAINTENANCE agreement is considered SERVICE.

Your Consent

Our terms and conditions are printed on all of our proposals and maintenance agreements. By submitting either a deposit or a payment in full, for either a proposal or maintenance agreement, you are consenting to these terms and conditions.

Changes to our Terms and Conditions

Any changes in our terms and conditions will be posted on this page, and will not be retroactive to any previously agreed upon contracts or work.

This page was last updated on 08/22/2012.

Contacting Us

If there are any questions regarding these terms and conditions, you may contact us at 847-433-6314, at info@genxnow.com, or at our office: GenX Generator, 3250 Skokie Valley Rd, Highland Park, IL 60035.